Shipping policy

Items are usually shipped on the next day after processing, but it can sometimes take up to 3 business days for orders to be shipped. Costs and delivery times can vary depending on your order size and location. 

 

Order processing

Orders are processed on the same day they are submitted if the order is placed before 17:00 (GMT+0). If the order is placed outside of business hours, it will be processed on the next day. Once an order has been processed, the system notifies the manufacturer to proceed with packaging and shipping of the products. Changes to your order details and cancellations can only be made within the same day of placement (i.e. before processing), otherwise they might not be possible. 

 

Shipping times

  • Shipping takes 1-5 weeks depending on your location and available delivery methods respectively. Shipping times to the US and UK vary across regions, usually between 12-20 days. Delivery to Central & Western Europe takes around 14-23 days, with the exception of a few incorporated coastal territories. Please note that this is an estimate and we do not guarantee fixed delivery dates. Some locations (Latin America, Africa, Middle East) could take longer to deliver. 

  • Delays may also occur as a result of International Customs Inspections. Your country's Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. The recipient takes full responsibility for your local Government's and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country. 

  • Most orders will be delivered by your local post service as regular registered mail, (USPS for the United States, Royal Mail for the United Kingdom). If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected. 

Incorrect or incomplete shipping addresses

  • We are not responsible for delays and/or lost merchandise due to incorrect or incomplete shipping addresses if they were submitted incorrectly by the customer, or changes of address after the order was placed.

  • We always do our best to accommodate corrections, but you may need to pay for additional shipping and handling if your order has to be shipped more than once.

If you have any questions or concerns, please don't hesitate to contact us at info@staccado.com.